Ally Law Annual General Meeting

Rob Phillips, the firm’s chief marketing and business development officer, presented at the Ally Law Annual General Meeting on May 26 in Zurich.  His presentation was titled "Counterproductive Feedback: There’s a Wrong Way to Solicit Clients’ Opinions" and explored how to authentically solicit client feedback and implement appropriate changes to improve client loyalty.  Topics included considerations for creating or improving client feedback programs, why diversification works and the role of the relationship attorney.