New York Hotel’s Policy Against Negative Online Reviews Backfires

Whitney Gibson, the leader of the firm’s internet defamation group, and Jordan Cohen, an associate in the internet defamation group, co-authored an article for Travel Law Quarterly titled “New York Hotel’s Policy Against Negative Online Reviews Backfires.” 

The article highlighted the backlash that a New York “boutique hotel” faced when its policy fining guests for negative online reviews became public and the lessons that hospitality industry leaders can learn from the incident.

To download a PDF of the article, click here.  To learn more about Travel Law Quarterly, visit travellawquarterly.co.uk/.